(scroll down for English version)
* Ovo je automatizirani odgovor na poruku poslanu na
abuse@t.ht.hr *
Poštovani,
ova adresa namijenjena je isključivo za prijavu zlouporabe koju su počinili HT korisnici. Prijava zloupotrebe bit će istražena, a ukoliko se utvrdi prekršaj, poduzeti daljnji potrebni koraci u skladu s našim Uvjetima korištenja, koji su dostupni na web adresi
https://www.hrvatskitelekom.hr/pravne-napomene.
Prijavu zlouporabe koju nisu počinili HT korisnici potrebno je poslati pružatelju usluga (ISP-u; Inetrnet Service Provideru) počinitelja.
Skrećemo Vam pozornost da nećete primiti osobnu obavijest o obavljenim postupcima, već samo automatsku potvrdu kada ova prijava bude zaključena.
Da bismo Vašu prijavu mogli kvalitetno obraditi, bit će nam potrebno što više dostupnih informacija, te vas stoga molimo da nam dostavite sve relevantne podatke koje posjedujete. Prijave sa nedovoljnim ili manjkavim informacijama, neće se razmatrati.
Detaljne upute:
-- skeniranje portova i pokušaji upada u sustave --
U slučaju ovakvih incidenata, molimo da nam pošaljete sve dostupne informacije, a posebno izvadak iz firewall programa kojim je detektiran pokušaj. Provjerite da se tu nalaze sljedeći podaci:
- datum i vrijeme incidenta, uključujući i vremensku zonu
- izvorišna IP adresa i broj porta
- dolazna (Vaša) IP adresa i broj porta
- primijenjeni protokol
Valja naglasiti da će obrađeni biti samo pokušaji koji dolaze sa IP adresa koje pripadaju HT-u.
(Neki programi omogućuju automatsku obradu te slanje prijava na odgovarajuće
Abuse službe - primjerice MyNetWatchMan, više na web adresi:
http://www.mynetwatchman.com/ )
-- mail i/ili usenet spam --
Kod prijave mail i news spam-a, potrebno je poslati potpuno zaglavlje koje sadržava IP adresu te vrijeme slanja maila.
IP adresa odmah iznad From: polja u zaglavlju maila, odnosno posljednja Received: linija gledano odozgora, ukazuje na providera sa čijih IP adresa spam dolazi.
Raspon HT IP adresa je:
83.131.0.0 - 83.131.255.255
89.172.0.0 - 89.172.255.255
194.152.192.0 - 194.152.255.255
195.29.0.0 - 195.29.255.255
78.0.0.0 - 78.3.255.255
93.136.0.0 - 93.143.255.255
Ukoliko se radi o nekoj od tih adresa, pošaljite nam prijavu. Ukoliko se radi o nekoj drugoj adresi, nažalost vam nećemo biti u mogućnosti pomoći, obzirom da HT ima ovlasti samo nad IP adresama u svojem vlasništvu. Kako biste utvrdili kojem provideru pripada određena IP adresa, možete pretražiti neku od baza na adresama:
http://www.ripe.net/perl/whois
http://www.arin.net/whois/index.html
http://www.apnic.net/search/index.html
Također, prilikom prijave, molimo da:
- nam ne šaljete kompletne izvatke iz Vašeg firewall programa, već samo one dijelove koji se direktno odnose na HT IP adrese.
- nam ne prosljeđujete poruke primljenog spama, jer se time gubi originalno zaglavlje.
- nam ne šaljete whois ili tracert provjere, obzirom da ti podaci nisu relevantni za prijavljeni slučaj,
- nam ne šaljete prijave za spam koji je primljen na Vaše mail adrese koje imate kod HT-a, a koji nije poslan sa naših IP adresa.
Umjesto toga, preporučamo neki od servisa koji će utvrditi izvorišnu IP adresu, te automatizmom poslati prijavu odgovarajućoj abuse službi, (npr.
http://www.spamcop.net), kao i filtriranje nepoželjnih mailova nekim od za to namijenjenih programa (npr.
www.mailwasher.net).
-- objava neprimjerenog i/ili eksplicitnog sadržaja na internetu ?-
Kod prijave ovakvog sadržaja potrebno je poslati mrežnu adresu i/ili IP adresu na kojoj se nalazi sadržaj.
Ova e-mail poruka je automatski generirana kao potvrda zaprimanja Vaše poruke s temom "Prijava SPAM-a". Nema potrebe za odgovorom na ovu poruku - ona samo znači da je u našem sustavu za kontakte s korisnicima kreiran novi zapis za poruku koju ste poslali.
Vaša poruka dobila je ID oznaku 5745730. Molimo da u svim daljnjim porukama koje ćete nam slati vezanim uz ovu poruku u Subject liniji ostavite i ovaj tekst:
[t-com.hr #5745730]
Tako će naš sustav znati da se radi o poruci vezanoj upravo uz ovaj ID.
Zahvaljujemo na suradnji,
Vaš
abuse@t.ht.hr
* This is an automated response for the e-mail sent to
abuse@t.ht.hr *
This e-mail address is exclusively for reporting abuse actions made by users of Croatian Telekom. The report of the abuse actions will be investigated, and if a violation is determined, necessary steps will be made in accordance with our Terms of Use which can be found on the following URL:
https://www.hrvatskitelekom.hr/pravne-napomene.
Reporting an abuse action that wasn't made by users of Croatian Telekom must be sent to the appropriate Internet Service Provider.
We take it into your attention that you will not receive a personal notification of the actions taken, apart from an automated confirmation when your report is considered resolved.
In order for your report to be processed with the best possible efficiency, we will require as much information as is available, so we ask you to provide us with all the relevant information you have. Reports with insufficient or faulty information will not be taken into consideration.
Detailed instructions:
Port scanning and system intrusion attempts --
In case of such an incident please provide us with all available information, especially the extract from your firewall program with which the misdemeanour was detected. Please check that the following information is provided:
-Time and date of the incident, including the time zone
-The source IP address and port number
-Incoming (Your) IP address and port number
-The applied protocol
It is important to stress out that only attempts coming from IP addresses that belong to Croatian Telekom will be processed.
(Some programs provide automatic processing and report sending to the appropriate Abuse service - e.g. MyNetWatchMan, for which you can find more information on :
http://www.mynetwatchman.com/ )
-- Mail and/or usenet spam --
If reporting mail and news spam, we require the full header containing the IP address and the time the mail was sent.
IP address above the From: field in the mail header, i.e. the last Recived: line when looking from above, points out to the provider from who's IP addresses the spam mail is coming.
The range of HT IP addresses is:
83.131.0.0 - 83.131.255.255
89.172.0.0 - 89.172.255.255
194.152.192.0 - 194.152.255.255
195.29.0.0 - 195.29.255.255
78.0.0.0 - 78.3.255.255
93.136.0.0 - 93.143.255.255
If one of the abovementioned addresses is involved, send us a report. If some other address is concerned we will unfortunately not be able to help you, because Croatian Telekom only has authority over its own IP address range. To determine the provider of the IP address, you can use some of the following URL's:
http://www.ripe.net/perl/whois
http://www.arin.net/whois/index.html
http://www.apnic.net/search/index.html
In addition, while reporting, please:
- don't send us complete extracts from your firewall program but only those parts that are directly related to Croatian Telekom IP addresses.
- don't forward us messages of the received spam because by that action the original header is lost
- don't send us whois or tracert reports, because that data is not relevant for your report
- don't send us reports of spam that you received on your Croatian Telekom email address if the spam wasn't sent from our IP address range.
Instead, we recommend some of the following services which will determine the source IP address and automatically send a report to the appropriate Abuse service (e.g.
http://www.spamcop.net), as well as using some of the appropriate programs to filter out undesirable e-mails. (e.g.
www.mailwasher.net).
-- Publication of inappopriate and/or explicit web content on the Internet?-
If reporting this kind of web content, please provide us with network address and / or IP address of the content
This e-mail message was automatically generated as a confirmation that we received your report with the topic "Prijava SPAM-a". There is no need for you to reply to this message - it only means a new log for the message you sent was created in our user contact database.
Your report's ID mark is 5745730. We ask of you that in all further messages you might send us you include this text in your Subject field:
[t-com.hr #5745730]
That way our system will know that it is a message directly related to this ID mark.
Thank you for your cooperation,
Your
abuse@t.ht.hr
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